Out-of-hours attendance
Emergency call-outs available outside the normal 8am–5pm Monday to Friday hours for no heat, no hot water and leaks.
Emergency · Basingstoke & north Hampshire
Emergency Call-OutsIn Basingstoke —No Heat, No Hot Water, Leaks
When it cannot wait until Monday: out-of-hours attendance from a Gas Safe registered engineer, at £90 + VAT per hour, with the fault diagnosed properly rather than patched to get through the night.
Gas Safe registered 593588 · 15 years qualified · £2 million public liability · one-year workmanship guarantee
At a glance
Out-of-hours attendance for no heat, no hot water and leaks when it cannot wait until Monday.
- Free survey and a written price, fixed once given
- 8am–5pm, Monday to Friday
- Out-of-hours emergency call-outs available
- One-year workmanship guarantee on every job
15 years qualified
Apprenticeship completed 2011
Gas Safe 593588
Registered engineer
F-Gas certified
Refcom REF1025590
£2 million cover
Public liability insured
Fixed quotes
Free, and fixed once given
Overview
What counts as an emergency, and what happens when you call
Some faults can sensibly wait for a booked appointment. Others cannot: a house with no heating in freezing weather, a family with no hot water, or water escaping somewhere it should not be. Those are the situations out-of-hours attendance exists for, and calling 07825 758511 gets you a person rather than a queue.
Normal working hours are 8am–5pm, Monday to Friday. Outside those hours, emergency call-outs are available for no heat, no hot water and leaks. Because the person answering is the person who does the work, you frequently get useful guidance on the phone — how to isolate a leak, whether resetting is safe, what to check before anyone travels.
The aim on an emergency visit is to make the property safe and restore service, then deal with the underlying cause properly rather than leaving a temporary fix that fails again the following week. Work is charged at £90 + VAT per hour, and anything larger uncovered in the process is quoted openly and fixed once given.
Who it is for
- Households with no heating during cold weather, particularly with young children or elderly occupants
- Anyone with no hot water at all and no immediate alternative
- Properties with an active leak, or water appearing through a ceiling
- Landlords whose tenants have lost heating or hot water out of hours
- Anyone whose boiler has locked out and will not restart
When it is needed
- Complete loss of heating in freezing conditions
- Complete loss of hot water with no immersion heater or alternative
- A burst pipe, a leaking cylinder, or water escaping from the heating system
- A boiler that has locked out repeatedly and cannot be safely restarted
- Any gas smell — turn the gas off and call the National Gas Emergency Service on 0800 111 999 first
The cost of leaving it
Why waiting makes emergencies worse
Escaping water does damage on a curve rather than a line. In the first ten minutes it is a wet floor; over a few hours it is saturated flooring, soaked insulation and a ceiling below holding weight it was not designed for. The cost of the repair is set almost entirely by how quickly the supply is isolated and the leak addressed.
Loss of heating in cold weather is a habitability problem before it is a comfort problem, particularly with elderly occupants, very young children or anyone unwell in the property. It also brings a secondary risk in hard frost: an unheated property with static water in the pipework is a property that can suffer frozen and burst pipes on top of the original fault.
Boiler lockouts get made worse by the standard household response. Repeatedly resetting a boiler that keeps locking out means forcing an appliance back into service after it has detected a condition it considers unsafe, and each cycle adds wear or risk depending on what triggered it.
There is also a practical scheduling reality. Faults ignored on Friday become Saturday emergencies, and the households who wait out of reluctance to call usually end up paying for more hours of work than they would have needed, because the fault has taken something else with it in the meantime.
Common mistakes
- Resetting a locked-out boiler over and over instead of finding what caused the lockout
- Not knowing where the stop tap is, so a leak runs for an hour before anyone can isolate it
- Using portable heaters unsafely to bridge a heating failure
- Letting an unregistered person work on a gas appliance because it is out of hours
- Leaving a property unheated in freezing weather, which risks frozen and burst pipes on top of the original fault
Our process
How an emergency call-out runs
Triage on the phone, then make safe, diagnose and restore.
01
Phone triage
You describe the symptoms and get immediate guidance — how to isolate the water, whether the appliance can safely be left running, what to check before anyone travels. Some faults get resolved on the call.
02
Make safe on arrival
The first priority is stopping damage and removing hazard: isolating a leak, isolating gas or electrics where necessary, and preventing water reaching anything further.
03
Diagnose the cause
The actual fault is found rather than assumed — traced to the source, with fault codes read, combustion, gas, water and controls tested as the symptom requires.
04
Restore service
Where the repair can be completed on the visit, it is. Where a part has to be ordered, the property is left safe and workable as far as possible, and you are told the timescale clearly rather than left waiting for a call.
05
Follow-up and guarantee
Charged at £90 + VAT per hour, with any larger remedial work quoted openly and fixed once given. All workmanship carries a one-year guarantee, and you are told what needs doing to stop the same fault recurring.
Benefits
What you get out of it
Damage stopped, service restored, cause dealt with.
You speak to the engineer
Calling 07825 758511 reaches someone who can actually assess the situation and give useful guidance immediately, rather than a script and a reference number.
Damage limited
Make safe comes first. Isolating a leak quickly is the single biggest factor in how much a water escape ends up costing.
Diagnosed, not patched
The cause is found and dealt with, so the fault does not repeat the following weekend — and if the underlying issue is systemic, you are told exactly what it will take to resolve.
A clear rate
£90 + VAT per hour plus parts, with anything larger quoted openly and fixed once given. No pricing invented because it is a Sunday.
Registered, insured, guaranteed
Gas Safe registered 593588, F-Gas certified Refcom REF1025590, £2 million public liability insurance, and a one-year workmanship guarantee on the work.
In detail
Emergency scenarios: what to do first and what usually causes them
Practical guidance for the moment it happens, and the faults behind the common emergencies.
Suspected gas leak — do this first
If you smell gas, turn the supply off at the meter, open windows and doors, avoid electrical switches and naked flames, leave the property and call the National Gas Emergency Service on 0800 111 999. That is a national emergency line and it takes priority over calling any engineer.
Once the supply has been made safe by the emergency service, we can attend to diagnose and repair the appliance or installation under Gas Safe registration 593588.
Burst pipe or major leak
Shut off the internal stop tap, then open the taps to drain the affected section and reduce what is left in the pipework. If the leak is on the heating system rather than the mains, isolating the boiler and closing radiator valves either side of the leak limits it.
Electrical safety matters here: if water is anywhere near light fittings, sockets or a consumer unit, isolate the electrics and stay out of the affected area. Then call, and we will talk through what else to do while attending.
- Locate and test your stop tap on a calm day, not during an emergency
- Open taps after isolating to drain the affected section
- Isolate electrics if water is near fittings, sockets or the consumer unit
- Contain and lift what you can — buckets and towels genuinely reduce the repair bill
- Photograph the damage before clearing up, for insurance purposes
No heating at all
Check the obvious first, because it saves you a call-out: is the programmer on and set, is the thermostat calling for heat, is the boiler showing a fault code, and has the system pressure dropped below the normal range. Frozen condensate pipes are the classic cold-snap cause and often produce a specific fault code.
If the boiler has locked out, one reset is reasonable. Repeated resets are not — the appliance has detected a condition and forcing it back into service is how a repairable fault becomes an expensive one.
No hot water
On a combi, no hot water with working heating usually points to the diverter valve or the domestic hot water sensor. On a system with a cylinder, the more likely candidates are the motorised valve, cylinder thermostat or wiring centre — and an immersion heater, where fitted, is a useful stopgap while a repair is arranged.
Unvented cylinders bring their own emergency scenarios: continuous discharge at the tundish means a relief valve has failed to reseat, and that is a fault to attend to rather than live with.
Cold weather: frozen condensate and frozen pipes
A frozen external condensate pipe is one of the most common winter emergencies and one of the most easily prevented. The boiler locks out because it cannot discharge, and while thawing restores service immediately, the run should be upsized, insulated or re-routed so it does not happen at every frost.
Frozen supply pipes are the more serious cold-weather risk, because the damage happens on thawing rather than freezing. Keeping some heat in the property during a freeze, and insulating pipework in lofts and unheated spaces, is what prevents it.
Landlords and out-of-hours tenant emergencies
For let properties, an out-of-hours heating or hot water failure is both a tenant welfare issue and a landlord obligation. Attendance can be arranged directly with the tenant so the situation is dealt with rather than relayed back and forth.
Where the emergency reveals an appliance that is unsafe or beyond economic repair, we will say so plainly. Replacement boilers start from £1,900 + VAT with a free fixed quote, and the property's annual CP12 at £90 + VAT can be picked up at the same time.
Emergency call-outs across Basingstoke and north Hampshire
Questions
Emergency call-outs
answered straight
Anything not covered here, call 07825 758511 and ask. 8am–5pm, Monday to Friday, with out-of-hours emergency call-outs available.
Do you offer 24-hour emergency call-outs?
Normal working hours are 8am–5pm, Monday to Friday, with out-of-hours emergency call-outs available for no heat, no hot water and leaks. Call 07825 758511 and you will speak to someone who can assess the situation.
What counts as an emergency?
Complete loss of heating in cold weather, complete loss of hot water, an active leak or burst, and a boiler that has locked out and cannot safely be restarted. If you are unsure, call and describe it — you will get a straight answer.
How much does an emergency call-out cost?
Work is charged at £90 + VAT per hour plus parts. Anything larger uncovered during the visit is quoted openly and fixed once given, so there is no open-ended bill.
What should I do if I smell gas?
Turn the gas off at the meter, open windows, avoid switches and naked flames, leave the property and call the National Gas Emergency Service on 0800 111 999 immediately. Once the supply is safe, we can attend to diagnose and repair the appliance.
What do I do about a burst pipe before you arrive?
Shut the internal stop tap, then open taps to drain the affected section. If water is near electrics, isolate them and stay clear. Contain what you can, and photograph the damage for insurance before clearing up.
My boiler has locked out — can I keep resetting it?
One reset is reasonable. Repeated resets are not, because the boiler has detected a condition it considers unsafe or damaging, and forcing it back into service adds wear or risk. Call instead and describe the fault code.
Can you fix it on the first visit?
Most emergency faults are made safe and repaired on the visit. Where a part has to be ordered, the property is left as safe and workable as possible and you are given a clear timescale rather than an open-ended wait.
Do you attend emergencies at rented properties?
Yes. Attendance can be arranged directly with the tenant, and any remedial work or replacement is quoted to the landlord openly before it is carried out.
Is emergency work guaranteed?
Yes — a one-year workmanship guarantee on all work, and longer where a part fitted carries its own manufacturer warranty. The business is Gas Safe registered 593588 with £2 million public liability insurance.
Which areas do you attend?
Basingstoke and north Hampshire, including Hook, Hartley Wintney, Tadley, Andover, Kingsclere, Overton, Micheldever and Aldermaston.
Next step
Call now — 07825 758511
No heat, no hot water or a leak. Describe what is happening and you will get immediate guidance, then attendance to make safe and restore service. £90 + VAT per hour, one-year workmanship guarantee.
- Gas Safe registered 593588 · F-Gas Refcom REF1025590
- £2 million public liability insurance
- One-year workmanship guarantee, up to 10 years on new boilers
- 3 Mansfield Road, Basingstoke, RG22 6DU